Privacy Policy

At Ralakde Automation, we prioritize the protection and preservation of our customers' and web site visitors' privacy. We will make every effort to ensure that the data collected is processed in compliance with the provisions of the Data Protection Act 2018, as well as any relevant local and additional government regulations.

Ralakde Automation serves as the designated Data Controller. If you have any requests regarding your personal data or any inquiries regarding our data handling practices, please feel free to contact us via email at sales@findcontrols.co.uk or by writing to us at the following address: Ralakde Automation Unit 56, Winpenny Road Parkhouse Industrial Estate East Newcastle Under Lyme ST5 7RH United Kingdom

A Comprehensive Privacy Policy Statement

If we request you to provide specific information for identification purposes while using this website, please be assured that it will only be utilized in accordance with the privacy statement.

About Our Website

Ralakde Automation is a renowned global industry leader, dedicated to providing our esteemed customers with a comprehensive range of services including the supply of new, surplus, and repair solutions for industrial automation systems. Our website provides customers with the ability to purchase industrial automation products, as well as access information pertaining to the products or services displayed or selected on this platform.

The Mechanics of Our Website and the Information We Gather

If you are interested in purchasing industrial automation products, we kindly request that you complete and submit our web form to create a new customer account. Alternatively, you may also utilize our guest checkout feature to make your purchase. If you require information, assistance, or support regarding our industrial automation products, we kindly request that you complete and submit an enquiry form. Additionally, we offer a range of other industrial automation services that you may also find beneficial. We prioritize the protection and confidentiality of your data, ensuring that it remains secure and private. We strictly limit the usage of your data solely for the purpose of providing you with the requested information or service, and we do not disclose your data to any third parties.

When filling out our web form to establish a new customer account, you will be prompted to provide your contact information, including your full name, email address, telephone number, postal address, and postal / ZIP code.

We also collect and distribute Internet Protocol (IP) addresses, as described in the following section. Each computer or device is assigned a unique IP address, allowing it to establish communication with other computers and devices on the internet.

Furthermore, we may gather information pertaining to you in the event that you:

• Contact us, or we contact you, by email, telephone, or post.
• To call you to confirm your details or requirements.

We reserve the right to monitor and/or record phone conversations in order to ensure quality control and provide training for our staff. We may also reach out to you for the purpose of inquiring about your experience with our website and services.

If you have not opted out of receiving communications regarding similar products and services, please feel free to email us.

As a valued customer, we would like to inform you that based on your usage of our services, we would appreciate your consent to receive email communications or direct mail regarding related products and services that we believe may be of interest to you.

You will consistently have the option to decline receiving marketing communications from our organization by clicking on the provided link.

Customer Data

As a valued customer interested in purchasing our products or learning more about our industrial automation services, we kindly request certain data from you based on the specifics of your inquiry. We kindly request that you provide the necessary information when creating a customer account, submitting any of the forms available on our website, or contacting us via telephone to request additional support. 

The data may include:

• Name and address;
• Telephone number;
• Email address;
• Financial status;
• Product / service requirements;
• Your IP address (a unique number which allows your computer to communicate with others on the internet) and user agent (device information).

How We Utilize the Gathered Information

We gather the following information from customers who may have an interest in our services. We utilize Google Analytics data to gain insights into the performance of each page on our website and enhance our communication of products and services.

Activity	Purpose of Processing	Lawful Basis
Filling out a form on our website	to address your inquiry, we would like to offer comprehensive details regarding the range of services we provide	Legitimate interest.
fill out the form provided on our website to complete the subscription process and receive additional news and information	To furnish you with valuable insights through regular newsletters and/or messages via email regarding our service.	Consent.
Ralakde Automation communications.	To engage in the practice of direct marketing for our products.	Legitimate interest. Consent was obtained through the completion of the form provided above.
The use of cookies.	To enhance the performance of our website and services.	Legitimate interest.

Personal Data Recipients for Us

Ralakde Automation utilizes its proprietary system to securely process personal data in accordance with the Data Protection Act 2018, ensuring compliance with relevant regulations. The processors encompass various tools such as administration systems, CRM systems, call recording software, email broadcast software, credit card processing services, and potentially third-party billing services facilitated through secure file transfer software. All services and providers adhere to data protection regulations and operate under contractual agreements.

The Rights of Data Subjects

If you have any inquiries or requests, please feel free to contact us via email at sales@findcontrols.co.uk.

According to the provisions of the Data Protection Act 2018, individuals are entitled to exercise various rights. The following items are as follows.

• The right to be informed
• Right of Access
• Right of Rectification
• Right to erasure (subject to local governmental requirements)
• Right to restrict processing
• Right to Data portability
• Right to object
• Right to automated decision-making including profiling

You are entitled to file a complaint with the Data Information Commissioners in your country of residence.

Choosing to Opt-Out

If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time, without providing a reason. To opt-out, please utilize the unsubscribe/opt-out feature included in any marketing communication we send you. You may click here to access this feature.

Ensuring Data Security: Our Commitment to Protecting Your Information

We are dedicated to ensuring the security of our customers' data. We have implemented reliable systems, processes, and educational initiatives to safeguard against unauthorized access or disclosure of your data. To ensure the security of your data, we employ state-of-the-art encryption methods for both desktop and network security, along with other industry-standard information security protocols.

Data Processing and Storage Locations

Our company is dedicated to implementing robust security measures throughout the entire lifecycle of your data. From processing to transit and storage, we prioritize the safety and protection of your information. The personal data is securely stored. Please be aware that Google Analytics data may be transferred to locations outside of the European Economic Area (EEA). However, it is important to note that this data cannot be utilized to personally identify you.

Data Retention Period

We will retain your personal data only for the duration necessary to fulfill the purposes outlined in this document. We will retain your email data until you choose to unsubscribe.

References to External Resources

Our site features external link resources. Any links on our site that take you away from Ralakde Automation will not be covered by this policy.

Navigating to an External Website

When navigating to a different website from this platform, it is advisable to review the privacy policy of said website in order to familiarize yourself with the data processing terms related to your personal information.

Protecting Children's Privacy

Our services are not specifically designed for or intentionally directed towards individuals who are 16 years of age or younger. Our organization does not engage in the deliberate collection or retention of data pertaining to individuals under the age of 16.

Sharing Your Data

We are obligated to disclose your data in the event of a legal requirement, such as a court order, or to mitigate instances of fraud or other criminal activities.

Policy Updates

The Global Website Privacy policy will undergo regular assessments to ensure its alignment with emerging technologies, evolving business practices, and the changing needs of our customers and users. As the company continues to enhance and expand our range of products and services, it is possible that this Global Privacy Policy will undergo updates and adaptations. We reserve the right to modify and revise this policy. If such is the situation, the date of the last update indicated below will also be modified. Any modifications made to this policy will be applicable to you and your data without delay.

Contact

If you have any inquiries regarding our privacy policy, kindly reach out to us via email sales@findcontrols.co.uk 

Copyright © 2023 Ralakde Automation All right reserved.

Ralakde Automation Global Policies

Registered Address:

Unit 56, Winpenny Road Parkhouse Industrial Estate East Newcastle Under Lyme

ST5 7RH, United Kingdom