Return and Warranty Terms

This policy outlines the terms for returning and receiving warranty coverage on products purchased from Ralakde Automation, a trading name of Ralakde Ltd.

Important note:

Because Ralakde Automation is not an authorized dealer for many of the products we sell, the manufacturer's warranty may not apply. However, we offer our own 2-Year Warranty on all items.

Definitions of Product Conditions

• New: The components come in their original box with all accessories included. Despite never being used, the seals may have been compromised.
• Reconditioned: Expertly serviced and tested, reconditioned products come with a 12-month warranty. While these items are functional, they may have cosmetic defects and lack accessories and manuals.
• Service Exchange: Service exchanges result in cost savings for specific items. To receive a discount on your reconditioned item, please send us your defective units. We are able to dispatch your item prior to its arrival in the event that your equipment malfunctions unexpectedly. We will refund the difference once your damaged equipment arrives at our facility.
• New Surplus Stock: New surplus stocks are pristine and remain in their original packaging.
• Used Surplus Stock: Although surplus inventories are utilized, our engineers conduct rigorous testing on each item. Although these items are in functional condition, they may exhibit signs of wear and tear.
• Faulty Surplus Stock: We refer to items with identified defects, explicitly offered for sale as defective, and suitable for spare parts or repairs as faulty surplus stock.

Return Policy

Non-Warranty Return Policy

If customers are dissatisfied, order incorrectly, or no longer require the product, they can return any reconditioned, used surplus, or faulty surplus product they purchased from Ralakde Automation within thirty (30) calendar days of the invoice date. Any returns that are not warrantied will incur a 30% restocking fee. Ralakde Automation does not accept returns for reconditioned items, used, or faulty surplus products due to the cosmetic condition of the product, packaging, or date of manufacture. We will only issue refunds for reconditioned, used, or faulty surplus after we receive and test the product.

New products sold by Ralakde Automation are subject to the original manufacturer's return policy. Return eligibility and fees vary by manufacturer. Certain manufacturers might prohibit returns after placing the order. Contact our sales team for details on a specific item's return policy. We'll do our best to help, but any charges will be your responsibility.

We only accept non-warranty returns within 30 days of the invoice date. To initiate a return, contact us for an RMA number at sales@findcontrols.co.uk or call +4401782563377.

You must return items in their original condition and include the RMA number. The cost of return shipping is your responsibility.

Surplus Warranty Return Policy

Ralakde Automation is not an "authorized" dealer of surplus products, so the manufacturer's guarantee may not be applicable. Nevertheless, the 2-year warranty offered by Ralakde is applicable, as detailed below.

Ralakde Automation guarantees that our products will be defect-free for two years from the invoice date. This warranty only applies if the products are stored, installed, handled, operated, or used under normal conditions.

Our 2-year warranty applies instead of any manufacturer's warranty and cannot be transferred without our written consent. To make a warranty claim during the warranty period, contact us at sales@findcontrols.co.uk or call +4401782563377.

For warranty claims, you will receive a Return Authorization Number (RMA). RMA is mandatory for all returns.

The cost of shipping is your responsibility when returning items for warranty claims.

Free of charge, we will repair or replace any defective products or components. If we are unable to repair or replace the product, we will credit the purchase price to your account.

Within the warranty period, you must submit warranty claims along with the returned product and RMA number.

Repaired Products

The manufacturer's repair warranty may not be applicable to items repaired by Ralakde Automation, as we are not an affiliated service center. Nevertheless, they are protected by our two-year warranty.

Repaired items are covered by our 2-year warranty in the same way as new products. It is applicable for a period of two years from the date of the invoice, provided that the repaired items are being used under normal circumstances. This warranty is nontransferable without our written authorization and replaces any manufacturer's warranty.

Contact us at sales@findcontrols.co.uk or call +4401782563377 to submit a warranty claim during the warranty period. We will issue a Return Authorization Number (RMA).

We will not acknowledge warranty claims without a valid RMA.

You're responsible for shipping costs when returning items for warranty claims.

We'll repair or replace defective parts of the repaired item (at our discretion) at no charge. If the repaired item cannot be fixed, we'll credit your account for the repair cost.

You must receive warranty claims within the warranty period, along with the returned item and RMA number.

We will retain repair parts that we determine to be beyond economic repair at Ralakde Automation for a maximum of 180 calendar days. Parts will be recycled and processed after 180 days.

New Warranty Returns

The manufacturer's warranty may not be applicable to new products because Ralakde Automation is not an "authorized" merchandise dealer. However, Ralakde's 2-Year Warranty provides protection for the item, as detailed below.

All products sold by Ralakde Automation are covered by our 2-Year Warranty, which protects against defects in materials and workmanship for two years from the invoice date. This warranty applies if the products are stored, installed, handled, operated, or used under normal conditions.

This warranty is issued by Ralakde Automation, and you cannot transfer it to someone else without our written consent.

Contact us at sales@findcontrols.co.uk or call +4401782563377 to submit a warranty claim during the warranty period. We will issue a Return Authorization Number (RMA).

We will not acknowledge warranty claims without a valid RMA.

You're responsible for shipping costs when returning items for warranty claims.

We'll repair or replace defective parts of the repaired item (at our discretion) at no charge. If the repaired item cannot be fixed, we'll credit your account for the repair cost.

In addition to returning the product within the same period, any warranty claim must be received before the end of the warranty period and must include Ralakde's RMA number.

At times, we may be able to transfer the manufacturer's warranty to you. This action does not bind Ralakde Automation to the manufacturer. If feasible, we will assist you in submitting the warranty claim with the manufacturer. We will honor our two-year warranty, even if the manufacturer's warranty is shorter.

Other Terms

Governing Law and Dispute Resolution

United Kingdom law governs all sales and services, irrespective of any conflicting laws.

Venue: The state or federal court closest to Ralakde Automation's main office in the United Kingdom will hear any disputes arising from this agreement.

Personal Jurisdiction: Both parties agree to submit to the personal jurisdiction of these courts.

Export Compliance

You warrant that you comply with all applicable UK and local regulations for exporting goods. You are solely responsible for ensuring compliance.

Entire Agreement

These terms constitute the entire agreement for this transaction, except for product/service descriptions and pricing. The agreement is also subject to our credit agreement (if applicable), invoice, and order confirmation.

Any unenforceable part of this agreement will not impact the remaining terms.

• Customer Terms: This agreement supersedes any conflicting terms you may offer.
• Indemnification: You agree to protect Ralakde Automation from any breaches of this agreement or misuse of our products.

Risk of Loss
Upon delivery to the carrier, the products are at your own risk.

Force Majeure
We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, or government actions.

Export Regulation
Any violation of export regulations will render this transaction unlawful and unenforceable.

Amendments and Waivers
Both parties must sign any written modifications to this agreement.
Neither party can assign their rights under this agreement without the other's written consent.
Any waivers are valid only for the specific instance and purpose stated.
Failure to exercise any rights or enforce any conditions does not constitute a waiver.

Customer Credits
After one year, customer credits from product returns expire.