Terms of Sale and Services

Product Conditions Described

NEW

RPFMN1 (Ralakde Preferred Manufacturer Factory New Level 1)

• Ralakde Automation is an authorized distributor for these Manufacturers;
• Ralakde Automation sources these products direct from the Manufacturer;
• The products are Factory New in Box product;
• Ralakde Automation‘s QA department recommends this product due to its superior quality and product offering;
• Ralakde Automation provides engineering services for customers looking to upgrade or replace unsatisfactory parts with these direct lines;
• Ships same day if in stock and ordered by 3:00 p.m. BST. Otherwise, Manufacturer lead times may apply.

RISCN1 (Ralakde Independent Supply Chain New Level 1)

• Ralakde Automation is not an authorized distributor or an affiliate of the Manufacturer of RISCN1 products;
• Ralakde Automation sources these products through independent channels including resellers, the original manufacturer (not as an authorized distributor), and online marketplaces, allowing Ralakde to obtain competitive buying rates;
• The products are genuine, new in box, and unused;
• The products may vary as to country of origin, accessories, and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• For quality assurances purposes, some products may not have a factory seal. This denotes that the product was inspected to ensure quality and authenticity;
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RISCN1 products to RPMFN1 lines;
• Ships same day if in stock and ordered by 3:00 p.m. BST. Otherwise, Supply Chain lead times apply;
• All RISCN1 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading Ralakde Quality Assurance (RQA) 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RISCN1 products, the Original Manufacturer’s Warranty may not apply.

Ralakde Automation Certified PreOwned

RQANS1 (Ralakde Quality Assurance NEVER USED Surplus Level 1)

• Ralakde Automation is not an authorized surplus dealer or affiliate for the Manufacturer of RQANS1 products unless explicitly stated otherwise;
• Ralakde Automation sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
• The products are genuine, in surplus never used original packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
• The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• For quality assurance purposes some products may not have a factory seal. This denotes that the product was inspected to ensure quality and authenticity, or it indicates that the previous owner opened the seal. In either event, the unit will go through Ralakde Automation’s Quality Assurance review;
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RQANS1 products to RPMFN1 lines;
• In stock items ship in 1-2 days to ensure Ralakde Automation’s Quality Assurance inspections. Some eligible products may ship within 24 hours.
• All RQANS1 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading RQA 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RQANS1 products, the Original Manufacturer’s warranty may not apply.

RQANS2 (Ralakde Quality Assurance NEVER USED Surplus Level 2)

• Ralakde Automation is not an authorized surplus dealer or affiliate for the Manufacturer of RQANS2 products unless explicitly stated otherwise;
• Ralakde Automation sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
• The products are genuine, in surplus never used Ralakde Automation packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
• The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• If in factory packaging, the unit will not likely have a factory seal. The unit will go through Ralakde Automation’s Quality Assurance review.
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RQANS2 products to RPMFN1 lines;
• In stock items ship in 2-5 days to ensure Ralakde Automation’s Quality Assurance inspections. Some eligible products may ship within 24 hours;
• All RQANS2 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading RQA 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RQANS2 products, the Original Manufacturer’s warranty may not apply.

RQAUS1 (Ralakde Quality Assurance USED Surplus Level 1)

• Ralakde Automation is not an authorized surplus dealer or affiliate for the Manufacturer of RQAUS1 products unless explicitly stated otherwise;
• Ralakde Automation sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
• The products are genuine, used, and packed in Ralakde Automation packaging, and they may be older date codes or series than that available direct from the factory or authorized dealers;
• The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• The products may show signs of use and may be marked with evidence of the prior owner’s use (e.g., tracking number, identification tags, etc.);
• All products go through Ralakde Automation’s rigorous quality assurance process;
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RQAUS1 products to RPMFN1 lines;
• Ships in 2-10 days to ensure Ralakde Automation’s Quality Assurance inspections if in stock;
• All RQAUS1 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading RQA 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RQAUS1 products, the Original Manufacturer’s warranty may not apply.

Condition Codes for Rockwell Allen Bradley

RQAS1 (Ralakde Quality Assurance Surplus Level 1)

• Ralakde Automation is not an authorized surplus dealer or affiliate for the Manufacturer of RQAS1 products unless explicitly stated otherwise;
• Ralakde Automation sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
• The products are genuine, in original packaging but they may be older date codes or series than that available direct from the factory or authorized dealers; 
• The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RQAS1 products to RPMFN1 lines;
• In stock items ship in 1-2 days to ensure Ralakde Automation’s Quality Assurance inspections. Some eligible products may ship within 24 hours.
• All RQAS1 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading RQA 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RQAS1 products, the Original Manufacturer’s warranty may not apply.

RQAS2 (Ralakde Quality Assurance Surplus Level 2)

• Ralakde Automation is not an authorized surplus dealer or affiliate for the Manufacturer of RQAS2 products unless explicitly stated otherwise;
• Ralakde Automation sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
• The products are genuine and packed in Ralakde Automation packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
• The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• For quality assurance purpose some products may not have a factory seal. This denotes that the product was inspected to ensure quality and authenticity, or it indicates that the previous owner opened the seal. In either event, the unit will go through Ralakde Automation’s Quality Assurance review;
• If in factory packaging, the unit will not likely have a factory seal. The unit will go through Ralakde Automation’s Quality Assurance review;
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RQAS2 products to RPMFN1 lines;
• In stock items ship in 2-5 days to ensure Ralakde Automation’s Quality Assurance inspections. Some eligible products may ship within 24 hours;
• All RQAS2 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading RQA 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RQAS2 products, the Original Manufacturer’s warranty may not apply.

RQAS3 (Ralakde Quality Assurance Surplus Level 3)

• Ralakde Automation is not an authorized surplus dealer or affiliate for the Manufacturer of RQAS3 products unless explicitly stated otherwise;
• Ralakde Automation sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
• The products are genuine, may have previously been powered, and packed in Ralakde Automation packaging, and they may be older date codes or series than that available direct from the factory or authorized dealers;
• The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
• The products may show sign of use and may be marked with evidence of the prior owner’s use (e.g., tracking number, identification tags, etc.);
• All products go through Ralakde Automation’s rigorous quality assurance process;
• Ralakde Automation’s engineering team does not make any recommendations regarding this product;
• Ralakde Automation’s engineering team offers services to upgrade or replace RQAS3 products to RPMFN1 lines;
• Ships in 2-10 days to ensure Ralakde Automation’s Quality Assurance inspections if in stock;
• All RQAS3 items purchased from Ralakde Automation are covered by Ralakde Automation’s industry-leading RQA 2-Year Warranty. Because Ralakde Automation is not an authorized distributor of RQAS3 products, the Original Manufacturer’s warranty may not apply.

Note

Regarding Rockwell Allen Bradley Products

Rockwell Disclaimer: The product is used surplus. Ralakde Automation is not an authorized surplus dealer or affiliated with the manufacturer of this product. The product you receive may have older date codes or belong to an older series compared to the ones available directly from the factory or authorized dealers. The original manufacturer's warranty does not apply as Ralakde Automation is not an authorized distributor of this product. Although some Allen-Bradley PLC products may come with pre-installed firmware, Ralakde Automation cannot guarantee the presence of firmware in a PLC product. Furthermore, if firmware exists, there is no assurance that it will be the appropriate revision level for your specific application. Ralakde Automation does not make any representations regarding your ability or rights to download or obtain firmware for the product from distributors or any other sources. Ralakde Automation does not make any representations regarding your right to install firmware on the product. Ralakde Automation does not provide or distribute firmware on behalf of customers. You are responsible for adhering to the terms of any End-User License Agreement or similar document when obtaining or installing firmware.

Supply Chain Surcharge Fee / Logistic Fee:

1. Due to huge demands in the global supply chain network, shortages in raw materials (from cardboard and metal to electronics and componentry) have led to a demand that far exceeds supply and as a result we are seeing a global increase in all costs from our suppliers. Therefore we have instituted a SUPPLY CHAIN FEE / LOGISTICS FEE of $15.00 per order. This has been a difficult decision, but we make it to ensure we can continue to be your number one supplier of choice.

Surplus Standard Lead Time:

1. We ship thousands of units every day and all of them go through the same strict Quality Assurance system. To complete Quality Control and Testing, we require 1-2 business days for RQANS1, 2-5 business days for RQANS2, and 2-10 business days for RQAUS1.
2. If the order is not a true Emergency then Ralakde Automation will make every attempt to ship within 48 hours of your order confirmation at no surcharge. Emergency same day Quality Control/Testing lead time is available only with rush fee applied.
3. If you request us to ship the item(s) by UPS Next Day or Second Day Air (etc.) without choosing to pay the Rush Fee, the lead time will be 2-10 business days before we ship. If you need us to ship within 24 hours of your order please contact your sales representative or email sales@findcontrols.co.uk or call +44 0 1782 563377 and request Emergency Rush Service. 

Lead Time on RPMFN1 and RISCN1:

1. Order shipment will be confirmed before the end of the next business day.

Emergency Rush Service:

1. Same day quality control, repair, and testing lead time is available. We can ship same day on emergency orders received prior to 3 p.m. BST (U.K.). Rush fee is 20% of order volume ($250.00 minimum) (limited to product/repair availability).
2. Rush surplus orders received after 3p.m. BST (U.K.) ship the next business day with rush fee applied. If you would like to upgrade and order to Emergency same-day rush stauts please contact your sales representative sales@findcontrols.co.uk or call +44 0 1782 563377.

Please Read – Rush Order Statement:

1. Ralakde Automation would like to accommodate your needs in the best way possible. In order to protect true machine down high priority shipping requests we must include a surcharge for same day quality control/testing lead time. If we do not then we cannot effectively guarantee a customer in a true crisis situation a priority shipment.
2. Every item leaving Ralakde Automation must be reviewed and tested by Quality Assurance, packaged and inspected prior to leaving the building. In order to prevent the system from accepting non-critical orders as rushes we include a 20% surcharge.
3. We experience 20-30 true same day emergencies every day. We ship thousands of unit every day and all of them go through the same quality assurance system. In order to move a unit to the front of the line and directly to a quality control team member there must be a surcharge.
4. If the unit is not required as a true emergency then Ralakde Automation will make every attempt to ship within 48 hours of your order confirmation at no surcharge.

Payment for Goods and Payment of Applicable Taxes:

1. Customer represents that any supplied credit card or similar information is true and correct and customer has all proper rights in same, that all charges will be honored by customer’s credit card company and that it will pay all credit card fees as charged.
2. Customer shall also pay all applicable sales tax. Customer shall indemnify, defend and hold Ralakde Automation and its personnel harmless against any claims against some or all of them in relation hereto.

International Orders

1. Orders that are shipped to countries outside of the U.K. may be subject to import taxes, customs duties and fees levied by the destination country.
2. These charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be.
3. Customs policies vary widely from country to country. Please contact your local customs office for information. When customs clearance payment and/or procedures are required it can cause delays beyond our delivery estimates.
4. Credit Card verification may take up to 70 hours. Wire Transfers: allow 3-5 business days for receipt of funds.
5. Ralakde Automation Emergency Testing Service will expedite the orders, sales, processing, testing, quality assurance, and packaging processes but will not expedite the Credit Card verification or Wire Transfer processes, or expedite a carrier’s shipping schedule, as these are separate process/businesses from those of Ralakde Automation.
6. Should any part of this transaction contravene U.K. export laws, this transaction shall be immediately void and unenforceable.

Minimum Order Charge

1. In order to maintain a high quality process there is a $10.00 minimum order required.