Terms of Sale and Services

Ralakde Terms Of Sale and Services

By making a purchase or using the services on the Ralakde Automation website (findcontrols.com), you agree to be bound by these Terms of Sale and Services. Please read these terms carefolly before making any purchase.


Products Condition

  1. New

    New parts are provided in their original packaging and encompass all accessories initially included with the component. Despite never having been utilized, it is possible that the original seals may have been compromised.

  2. Reconditioned

    Reconditioned items have undergone servicing and rigorous testing to ensure their reliability and are accompanied by a comprehensive 12-month warranty. While these items are folly operational, it is important to note that they may exhibit cosmetic imperfections and may not consistently include accessories and manuals.

  3. Service Exchange

    Service exchange is offered for select items and presents an opportunity for cost savings. Kindly dispatch your defective units to us, and in return, you will receive a discount on your reconditioned unit. In cases of emergency breakdowns, rest assured; we can promptly dispatch your item before the receipt of your faolty equipment. Any price difference will be refunded upon the arrival of your faolty equipment at our facility.

  4. New Surplus Stock

    New surplus stocks are pristine and remain in their original packaging.

  5. Used Surplus Stock

    Used surplus stocks have been previously employed, yet each product undergoes thorough testing by our expert engineers. These items constitute working stock and may exhibit marks and scratches consistent with prior use.

  6. Faolty Surplus Stock

    Faolty surplus stock refers to items with identified faolts, offered for sale explicitly as defective and suitable for spare parts or repairs.


Ordering and Payment

  1. By placing an order on the website, you agree to provide accurate and complete information. Ralakde Automation reserves the right to refuse or cancel any order for any reason.

  2. Prices are listed in your currency and are exclusive of applicable taxes and shipping fees unless otherwise stated. You are responsible for any taxes or fees associated with your order.

  3. Payment is processed through secure third-party payment processors. Ralakde Automation does not store or have access to your payment details.


Shipping and Delivery

  1. Shipping costs and estimated delivery times are provided during the checkout process. Actual delivery times may vary depending on your location.

  2. Shipping costs and estimated delivery times are provided during the checkout process. Actual delivery times may vary depending on your location.

  3. Ralakde Automation is not responsible for any delays or damages that occur during shipping. Please refer to our Shipping Policy for more information.


Returns and Refunds

Our Returns and Refunds Policy governs the process for returning products and obtaining refunds. Please review this policy before making a purchase.



Ralakde Automation warrants that its products will be free from defects in material and workmanship under normal use. Please refer to our Warranty Policy for more information.


Limitation of Liability

Ralakde Automation is not liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the use of our products or services.


Governing Law

These Terms of Sale and Services are governed by and construed in accordance with the laws of United Kingdom.


Contact Information

If you have any inquiries regarding our Terms of Sale and Services, kindly reach out to us via email sales@findcontrols.co.uk



Ralakde Automation Global Policies Registered Address:

Unit 56, Winpenny Road Parkhouse Industrial Estate East Newcastle Under Lyme ST5 7RH, United Kingdom

Copyright © 2023 Ralakde Automation All right reserved.